The rumor mill has Toyota considering offering longer warranties to stimulate confidence in their quality and possible dollar “stimuluses” to foster sales. One initiative they should consider is opening the doors to their dealer service centers and factories, especially those in the U.S., for tours to show off their quality and car safety processes, and let the public meet and talk with their people. Toyota should begin with a massive internal campaign to convince their own people of their renewed commitment to vehicle quality and safety, and turn them into spokespeople for the brand. Traveling and virtual media exhibits on new and enhanced quality and safety ought to also be considered. We need new, humble, reliable reassurances to believe that Toyota and all it’s people really do put customers and their safety first. Should Toyota develop and unveil a new state-of-art Toyota Global Safety Institute?
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February 24, 2010 at 19:15
Pat Healey
Like your ideas to help Toyota reassure customers and employees that it really does care about its quality, the safety of its vehicles and its reputation. It’s apparent disregard for the issues surrounding its vehicles in its desire to overtake GM is a disappointment for all concerned. Never thought that Toyota would let this happen to its brand. People are still loyal, they are still believers, but the way this crisis has been handled is like the ostrich — burying its head in the sand while leaving its bottom exposed. The company put profits above people. Shameful. The company will get back on track, and its car will stay popular, because many Toyota owners are very loyal, but it will take some time for their claims of quality and safety to ring true.