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I can almost not contain my rage at American Airlines! First they screwed up my reservation, which was for a first class round trip from O’Hare to LaGuardia, using miles to upgrade. The result was that they would not let me board the flight I was reserved on, although they admitted they had messed up the reservation. then they scheduled me out on a plane in coach, that was cancelled then on another flight on coach that was late. as a result, I missed my reservation to visit the 9/11 Memorial for the first time.

They also managed to lose my bag, never to be found, so I spent three days and nights in NYC in the clothes I traveled in, despite meetings, dinners, lunches and a Carnegie Hall concert for which I should have been properly dressed.

And then refused 75% of my loss claim for the luggage and its content, after a three-month wait, saying they would not pay for any items valued at over $100 without receipts. Who keeps receipts for clothes over a year old?

All this despite I’ve never had a claim against American before and done hundreds of thousands of dollars in corporate and personal business with the airline over decades.

I hate American Airlines, and invite you to as well.

August 2022

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